Refund policy

At yearpins, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your products within 7 days of it being shipped to you, as long as it is in new condition and has the original packaging.

100% REFUND

1. If you want to cancel your order before production, you will get a 100% refund.Before we begin your order, we will send you a free artwork for approval. After you have approved the design, we will begin production.

2.If we delay delivery over 10 days , you will get a 100% refund. Except for complex products such as large Fantasy style pins 
 
Exclusive:
-1) If you change your receiver address after we dispatch your order, and this results in a delay occurring, we cannot send you a refund.
-2) If you approved the artwork too late, causing a delay, we will send you a new delivery date. If you agree with the new delivery date, we will proceed your order. If you disagree, we will send you a 100% refund.
-3) If the mistake is caused by a third-party company, such as an express company (FEDEX, UPS, etc.) and they do not deliver your order within the promised time frame


3.If the final product you received does not follow the approved design, we will issue a 100% refund.


4.If all of the products you received have quality issues, we will provide you with a 100% refund.
 

PARTIAL REFUND

1.If you want to cancel your order during production, we will send you a partial refund.


2.If some of the products you received have quality issues, we will send you the cost for those defective products, or we can re-make them free of charge.

        GENERAL QUESTIONS

        1.How do I request a refund?

        You can send a request to the sales representative. who will verify and release the refund to you.

        2. When I can get a refund?

          Generally, the refund amount will arrive in your account within 1-8 business days.
          If you have trouble with a refund, or rep. does not respond you, please send an email to: [email protected]