Refund policy
At yearpins, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your products within 7 days of it being shipped to you, as long as it is in new condition and has the original packaging.
100% REFUND
PARTIAL REFUND
1. If you want to cancel your order during production, we will send you a partial refund.
2. If some of the products you received have quality issues, we will send you the cost for those defective products, or we can re-make them free of charge.
EU Customers
For customers located in the European Union, requests regarding order cancellation, withdrawal rights, returns, or refunds must be submitted by email to:
[email protected]Please include your order number and a detailed description of your request.
Right of Withdrawal
Under EU consumer protection laws, customers generally have the right to withdraw from a purchase within 14 days after receiving the goods.
Cancellation and Returns
Custom orders cannot be canceled, returned, or refunded once production has commenced.
If you need to request an order cancellation before production begins, please contact us immediately. We will review such requests on a case-by-case basis.
Damaged or Defective Products
If a product arrives damaged, defective, or materially different from the approved design, please contact us within 14 days of delivery.
We may request photographs and additional information to investigate the issue. If the claim is verified, we will provide an appropriate remedy, which may include a replacement, refund, or other resolution at our discretion.
Custom-Made Products
All products sold on Yearpins are custom-made according to customer specifications.
Orders may be canceled before production begins.
Once production has commenced, custom orders cannot be canceled, returned, or refunded.
However, pursuant to Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized.
All products sold by Yearpins, including custom pins, custom coins, custom medals, and other rush or custom products, are manufactured according to customer-provided designs, logos, artwork, text, or specifications. Therefore, these products are exempt from the standard 14-day withdrawal right.
If your order arrives damaged, defective, or materially different from the approved artwork, please contact us within 14 days of delivery at [email protected].
GENERAL QUESTIONS
1.How do I request a refund?
You can send a request to the sales representative. who will verify and release the refund to you.
2. When I can get a refund?
